TR

Prospective Student | Student | Alumni

FACULTY OF BUSINESS

Department of International Trade and Finance

GEIN 314 | Course Introduction and Application Information

Course Name

Service Design Project

Code	Semester	Theory (hour/week)	Application/Lab (hour/week)	Local Credits	ECTS
GEIN 314	Fall/Spring	2	2	3	4

Prerequisites	None
Course Language	English
Course Type	Service Course
Course Level	First Cycle
Mode of Delivery	-
Teaching Methods and Techniques of the Course	-
National Occupation Classification	-
Course Coordinator	Öğr. Gör. Deniz SAYAR
Course Lecturer(s)	Öğr. Gör. Deniz SAYAR
Assistant(s)	-

Course Objectives	The main purpose of this course is to strengthen the knowledge regarding service design approaches and methods. In other words, the general aim of the course is to provide students with a set of techniques that will enable to design new services.
Learning Outcomes	The students who succeeded in this course; The students who succeeded in this course; The students who succeeded in this course; The students who succeeded in this course; • Students will be able to apply service design approach and methods in the creation of novel service offerings. • Students will be able to identify, find and interpret information that is relevant to the given service design problems. • Students will be able to utilize various techniques which will enable them to discover user needs and new business opportunities. • Students will be able to envision, conceptualize and communicate service ideas. • Students will be able to collect and analyze data for studies on service design.
Course Description	This course entails the theoretical knowledge and practical application of service design approaches and methods. In this case; students are expected to design their own service design projects. Students will produce visual presentations of their design concepts.
Related Sustainable Development Goals

Course Category	Core Courses
	Major Area Courses
	Supportive Courses
	Media and Management Skills Courses
	Transferable Skill Courses

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week	Subjects	Related Preparation
1	Introduction (general overview)	None
2	Lecture: General principles of service design, changing roles of designers	Reading: Daniela Sangiorgi & Sabine Junginger (2015) Emerging Issues in Service Design, The Design Journal, 18:2, 165-170.
3	Introduction to the service design project; information about the project theme	Reading: Nicola Morelli (2009). Service as value co-production: Re-framing the service design pro-cess, Journal of Manufacturing Technology Management, 20(5), 568-590.
4	Lecture: Service design methods and tools; Studio critiques of service design research and projects	Research on service design project (desk research)
5	Lecture: Service design and social innovation; Studio critiques of service design research and projects	Research on service design project (desk research & field research)
6	Lecture: Service interactions, encounters and experience; Studio critiques of service design research and projects	Research on service design project (desk research & field research)
7	Lecture: The role of service design in shaping systems and organizations; Studio critiques of service design research and projects	Research on service design project (desk research & field research)
8	Lecture: Service design projects at different levels and sectors; Studio critiques of service design projects	Service design project development (scenario building)
9	Studio critiques of service design research and projects	Service design project development (storyboard + stakeholder map)
10	Studio critiques of service design research and projects	Service design project development (service prototype/visualization)
11	Presentation 1: Research and project outcomes	None
12	Studio critiques of service design research and projects	Service design project development (service prototype/visualization - version 2)
13	Studio critiques of service design research and projects	Service design project development (service prototype/visualization - final version)
14	Presentation 2: Service design project outcomes	None
15	Submission	Submission of related project documentation (project logbook)
16	Review of the semester	None

Course Notes/Textbooks
Suggested Readings/Materials

EVALUATION SYSTEM

Semester Activities	Number	Weigthing
Participation	1	10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments	7	30
Presentation / Jury	2	30
Project	1	30
Seminar / Workshop
Oral Exams
Midterm
Final Exam
Total

Weighting of Semester Activities on the Final Grade	11	100
Weighting of End-of-Semester Activities on the Final Grade
Total

ECTS / WORKLOAD TABLE

Semester Activities	Number	Duration (Hours)	Workload
Theoretical Course Hours (Including exam week: 16 x total hours)	16	4	64
Laboratory / Application Hours (Including exam week: '.16.' x total hours)	16		0
Study Hours Out of Class			0
Field Work			0
Quizzes / Studio Critiques			0
Portfolio			0
Homework / Assignments	7	2	14
Presentation / Jury	2	4	8
Project	1	24	24
Seminar / Workshop			0
Oral Exam			0
Midterms			0
Final Exam			0
		Total	110

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#	Program Competencies/Outcomes		* Contribution Level
#	Program Competencies/Outcomes		1	2	3	4	5
1	To be able to identify and analyze problems in the field of trade and finance, and to develop solutions.		-	-	-	-	-
2	To be able to use the theoretical and practical knowledge gained in the field of International Trade and Finance.		-	-	-	-	-
3	To be able to analyze the developments in global markets by using critical thinking skills.		-	-	-	-	-
4	To be able to analyze and interpret data in the field of finance, commerce and economics by using information technologies effectively.		-	-	-	-	-
5	To be able to acquire knowledge about the legal regulations and practices in the field.		-	-	-	-	-
6	To be able to foresee and define the risks that could be encountered in the field of trade and finance and to take decisions to manage such risks.		-	-	-	-	-
7	To be able to acquire and use verbal and numerical skills necessary for the nature of international trade and finance program.		-	-	-	-	-
8	To be able to obtain, synthesize and report the information related to the fields of trade and finance.		-	-	-	-	-
9	To be able to contribute to the solution of problems as individual, team member or leader.		-	-	-	-	-
10	To be able to evaluate the issues related to the field with an ethical perspective and social sensitivity.		-	-	-	-	-
11	To be able to collect data in the areas of International Trade and Finance and communicate with colleagues in a foreign language ("European Language Portfolio Global Scale", Level B1).		-	-	-	-	-
12	To be able to speak a second foreign at a medium level of fluency efficiently.		-	-	-	-	-
13	To be able to relate the knowledge accumulated throughout human history to their field of expertise.		-	-	-	-	-

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

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